Consumer Rights
/kənˈsjuːmər raɪts/
Consumer Law Term
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Definition
Legal rights protecting individuals who purchase goods and services for personal use. Governed in India by the Consumer Protection Act, 2019 (which replaced the 1986 Act). Consumers can file complaints before the National Consumer Disputes Redressal Commission (NCDRC), State Commissions, and District Commissions. Rights include: right to safety, right to be informed, right to choose, right to be heard, right to seek redressal, and right to consumer education.
Examples
Case Study
In Indian Medical Association v. V.P. Shantha (1995), the Supreme Court held that medical services are 'services' under the Consumer Protection Act and doctors/hospitals can be proceeded against for deficiency in service. This opened Consumer Courts to medical negligence claims alongside civil suits.
Key Cases
Indian Medical Association v. V.P. Shantha
1995(1995) 6 SCC 651
Medical services fall under Consumer Protection Act. Doctors and hospitals liable for deficiency in service before Consumer Commissions. Opened consumer forum to medical negligence claimants alongside civil courts.
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