Section: HR & People · Performance ManagementDifficulty: Easy

SMART Goals

USUK

Goals that are Specific, Measurable, Achievable, Relevant, and Time-bound.

Also: SMART objectives · SMART criteria

Definition

SMART Goals is a widely used framework for setting effective performance objectives. Each goal must be Specific (clearly defined), Measurable (with quantifiable criteria for success), Achievable (realistic given available resources), Relevant (aligned to broader team and organizational goals), and Time-bound (with a defined deadline). The SMART framework ensures that goals are clear, actionable, and trackable throughout the performance period.

Example

“Instead of setting a vague goal to 'improve customer service,' the manager and employee agreed on a SMART goal: 'Increase first-call resolution rate from 78% to 88% by the end of Q2.'”

Synonyms

  • goal-setting framework
  • objective-setting
  • performance goals

Antonyms / Opposites

  • vague goals
  • undefined objectives

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